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Terms & Conditions

Last updated: 24 September 2026

1. Who we are

"RaceStory" ("we", "us") is a race-day photography and video service operating from Mexico City, Mexico. RaceStory connects athletes with independent photographers and videographers ("Race Creators" or "Creators") who cover their competition.

You can reach us on WhatsApp at +52 55 3937 5991 or by email at info@myracestory.com. Email is the official channel for formal notices, opt-outs and refund requests.

RaceStory is an independent service. We are not affiliated with, endorsed by, sponsored by or otherwise connected to HYROX, Upsolut Sports AG, or any race organiser, venue or event owner. All third-party names and marks belong to their respective owners.

2. Who can book

You must be 18 years or older to book RaceStory. We do not provide coverage of athletes under 18, and we do not knowingly photograph or film minors as the subject of a booking. If we learn that a booking concerns a person under 18, we will cancel it and refund in full.

By booking you confirm that you are the athlete being covered, or that you are booking with the express consent of that athlete, and that the athlete is over 18.

3. The service

A booking covers one athlete, at one event, on one race day, by one assigned Race Creator, under the package you select. Packages and add-ons, along with their deliverables and prices, are described on our website and confirmed in writing over WhatsApp before payment. The confirmation message is the definitive description of what you bought.

We assign your Creator. You do not choose a specific Creator unless we expressly agree otherwise. We may substitute a Creator at any time for operational reasons, at equivalent quality and no extra cost to you.

Coverage scope

Your Creator follows you through your race and will cover a minimum of five stations, plus your finish. Which stations those are is decided by your Creator on the day, based on where they can position themselves, the access the venue allows, and where the light and the moment are best. We do not commit to any specific station, and we do not commit to covering every station on the course.

Your race brief

To find you among thousands of athletes, we need a race brief from you before the event: your bib number, division, start time or wave, a description of what you will be wearing, and a clear photo of your face. You agree to provide this by the deadline we give you, normally 48 hours before your start.

If you do not provide the brief on time, or the information you give is wrong or incomplete, we may not be able to locate you. In that case coverage may be partial or impossible, and no refund is due. We will still deliver whatever we captured.

4. Booking and payment

Bookings are made over WhatsApp. A booking is confirmed only when we have confirmed your spot in writing and payment has been received. Spots per event are limited and allocated in order of confirmed payment.

All payments are received by RaceStory. We then pay the Creator. You never pay the Creator directly, and you should not be asked to. If a Creator asks you for direct payment, please tell us.

Paying in two instalments

You may pay in full at the time of booking, or split it: 50% to reserve your spot and 50% before your content is delivered. The deposit is what secures your spot; a booking with no deposit is not confirmed and the spot stays open to other athletes.

We will request the balance once your content is edited and ready. Content is released once the balance clears. If the balance is not paid within 30 days of our request, we may treat the booking as cancelled under section 6, and the deposit is handled under the same schedule that would apply to a cancellation on the race date.

If you cancel before your race, the refund schedule in section 6 applies to what you have actually paid. Nothing further is owed by you.

Payments are processed by third-party providers such as Stripe, Mercado Pago or PayPal. Accepted methods include debit and credit cards and bank transfer, and we expect to add cash payment at OXXO through Stripe. RaceStory does not receive, handle or store your full card number; that data is handled directly by the payment processor under its own terms and privacy policy.

Prices are quoted and charged in Mexican pesos (MXN). Any price shown in US dollars is an approximate reference only; the amount charged is the MXN amount. Your bank or card issuer may apply conversion or international fees, which are your responsibility.

5. Delivery

Unless your confirmation says otherwise:

  • Edited photos are delivered within 72 hours after the event ends.
  • Motion clips and reels are delivered within one week after the event ends.

For multi-day events the clock starts when the whole event finishes, not when you race. Delivery is by private download link. Files remain available for 12 months from delivery, after which we may delete them. Download and back up your content; we are not a storage service and we do not guarantee recovery after that period.

Editing is a creative process. Colour grading, selection of frames and cutting decisions are made by us in good faith and to a professional standard. Re-edits of a specific deliverable may be requested once within 14 days of delivery; we will accommodate reasonable requests but we do not offer unlimited revisions, and subjective preference is not grounds for a refund.

6. Cancellations and refunds

If you cancel

  • More than 14 days before your race: full refund.
  • 7 to 13 days before: 50% refund.
  • Less than 7 days before: non-refundable. You may instead transfer your booking to another athlete racing the same event, or move it to another RaceStory-covered race within six months, subject to availability.

Injury, illness and travel problems are covered by the same schedule. We sympathise, but by that point the Creator's day is blocked and cannot be resold.

If the event is cancelled or you cannot race

If the organiser cancels or postpones the event, you receive a full refund or may move your booking to another covered event, your choice. If you do not start (DNS), the cancellation schedule above applies. If you start but do not finish (DNF), we cover your attempt and deliver what we captured; the booking is fulfilled and no refund is due.

If we fail to deliver

If your assigned Creator does not show, or we deliver substantially less than the package you paid for, you get a full refund of the affected booking. If the shortfall is partial, we will refund proportionally or offer credit at your choice. This is our maximum liability; see section 9.

Refunds are issued to the original payment method through the original processor and may take up to 10 business days to appear. Any processor fee that is not returned to us may be deducted from partial refunds.

7. Content and rights

What you get

Once your booking is paid in full, RaceStory grants you a perpetual, worldwide, irrevocable and unrestricted licence to use the photos and video we deliver to you, for any purpose, including commercial use. You may post them, print them, use them with sponsors or brands, and edit or crop them. You do not owe us a credit, though we appreciate a tag.

This licence covers the delivered content only. It does not transfer copyright authorship, and it does not extend to third-party material that may appear in the frame, such as event branding, other athletes, or music in a reel. Music used in reels is licensed for social use; if you intend to use a reel in a paid advertising campaign, tell us first so we can check the music licence.

What we may do

By booking, you grant RaceStory a licence to use your race content — and your name, image and likeness as they appear in it — to promote our service. That includes our website, social media, advertising, portfolio and pitch materials.

You can opt out at any time. Email info@myracestory.com and say you do not want your content used for marketing. We will stop using it and remove it from channels we control within a reasonable time. We cannot recall content already published by third parties, reshared, or in printed material already produced.

Your responsibilities

You confirm that you have the right to be photographed at the event and that you will comply with the organiser's rules. If the venue or organiser restricts photography, denies access, or requires accreditation we cannot obtain, coverage may be limited — see section 9.

8. Race Creators

Race Creators are independent contractors. They are not employees, partners or agents of RaceStory, and no employment relationship is created. Creators are responsible for their own equipment, transport, insurance and tax obligations.

  • Assignments and payment. RaceStory assigns bookings, collects all payment from athletes and pays the Creator its agreed fee for each completed assignment. Payment terms, amounts and timing are set out in the assignment confirmation the Creator accepts before each event.
  • Delivery. RaceStory provides each Creator with a dedicated Google Drive folder for the assignment. All raw and edited content must be uploaded to that folder by the deadline stated in the assignment. Payment is conditional on complete and on-time delivery to the agreed standard.
  • Rights. The Creator retains authorship and copyright in their work. By accepting an assignment, the Creator grants RaceStory a perpetual, worldwide, royalty-free licence to use, edit, reproduce and sublicense that content — for delivery to the athlete under section 7, and for RaceStory's own marketing and portfolio. The Creator may also use the work in their own portfolio, subject to any athlete opt-out we notify them of.
  • Conduct. Creators must respect athletes, event staff and venue rules, arrive on time, and not solicit athletes for direct payment or off-platform bookings for events sourced through RaceStory.
  • Confidentiality. Athlete data shared with a Creator for an assignment — including the identifying photo — is confidential, may be used only to carry out that assignment, and must be deleted on request.

9. What we cannot guarantee

Race day is unpredictable. Beyond the package quantities and the minimum station coverage in section 3, we cannot guarantee any specific shot, moment, station, angle or artistic outcome.

We are not responsible for failures outside our reasonable control, including: organiser or venue restrictions on photography or access, schedule changes, crowding, lighting or weather conditions, equipment failure despite reasonable precautions, event cancellation, or force majeure.

Our total liability for any booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential loss, including lost sponsorship, lost income or lost opportunity. Nothing here limits liability that cannot be limited under Mexican law.

10. Acceptable use

You agree not to use our service or content to harass, defame or misrepresent anyone, to imply endorsement by RaceStory, a Creator, HYROX or any event organiser where none exists, or to train artificial-intelligence models on our content without our written permission.

11. Changes to these terms

We may update these terms. The version in force for your booking is the one published on the date you paid. Material changes will be posted here with a new "last updated" date.

12. Governing law

These terms are governed by the laws of Mexico. Any dispute is subject to the competent courts of Mexico City, without prejudice to any consumer-protection rights you may have under applicable law, including recourse to PROFECO.

If any provision is found invalid, the rest remains in force.

Note: RaceStory is not yet incorporated as a company. These terms are entered into by the individuals operating RaceStory. Once the legal entity is constituted, this document will be updated with its registered name, RFC and address, and you will be notified here.

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